Shipping and Charges

Prices include 20% VAT in Austria and 19% VAT in Germany.

Minimum order value
The minimum order value is 20€.

Free delivery
From an order value of 60€ we send free of shipping costs in Austria and to Germany.

Delivery time
Packages are shipped from Monday to Friday, no shipping on Saturday and Sunday. Please allow one weekday for your parcel to be ready for dispatch. Parcel delivery time is 1-2 days within Austria and 3-5 days to Germany. Parcels in Germany are delivered by DHL.

After your parcel has been dispatched, you will receive an e-mail from the delivery company with a link where you can check the status of your shipment.

Packstations
Only for deliveries to Austria and Germany.

Returns
You have the right to cancel this contract within fourteen days without giving any reason. If you wish to return your parcel, please send us an e-mail to office@biomat-shop.com and inform us about the return, otherwise it will be difficult to allocate the goods. We will bear the direct costs of returning the goods if the return takes place within Austria and Germany. You can find more information on this in our Terms and Conditions.